Customs Clearance and Customs Clearing Agents

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Customs Clearance

Customs Clearance Agent in South Africa

Robeck International Freight is one of the key customs brokers in South Africa and worldwide. We strive to provide customized clearing solutions for all clients, domestic as well as foreign. Additionally, we are a customs broker and providing transparency in paperwork without unnecessary delay. With 28 years of experience, we look forward to guiding clients through all processes involved with customs clearance whether they be imports or exports.

If you are an importer or exporter in South Africa, you probably know the benefits of working with a customs clearing agent. We provide our clients with the most efficient and cost-effective service in the industry. Our team is made up of licensed customs brokers who have extensive experience in processing all types of customs declarations from simple to complex ones.

Customs Clearance and Forwarding Agent in South Africa

Robeck International Freight offers clients the experience to clear their goods through customs. As customs clearing agents, transparency and clarity are important to us to make sure we offer the best service possible when it’s about helping you clear customs duties and taxes. Therefore, we have implemented a systematic procedure that should guide all clients through the goods entry process efficiently if followed. However, we also believe that there may be issues in your process that prevent you from completing your own clearance. If at any point in time during your transaction, our services cannot resolve an obstacle, then please contact us by phone or online so a representative can assist you. We will do all we can to make sure we get issues resolved efficiently and effectively for our clients.


Emergency Customs Clearance


Easy Solutions to your Logistics Problems


Export Customs Clearing


Import Customs Clearing, Duties and Taxes


Complete Documentation


Affordable Service Charges


Transparent Process

Customs Clearing Process for Exports

First, the process of clearing goods for export depends on a variety of factors, such as the type of goods and the country of destination. As a second point, all goods leaving the country must be customs-cleared. Thus, exporting goods requires a permit from the International Trade Administration Commission (ITAC). The exporter must pay customs handling fees once they get the permit. Additionally, duties and taxes will be assessed based on the commodity. All documentation should be submitted to ensure a smooth process. Robeck International Freight will handle all customs clearing procedures so that you will not have to. 

We help you avoid unnecessary delays, reduce administrative costs and effectively manage your cargo. If you are looking for a company to assist with customs clearance in South Africa, we are here to help you.

Import Customs Clearing

First of all, imported goods from other countries have to go through customs clearance before they can be imported into South Africa. Basically, it involves cross-checking all the documents filed under the General Agreement on Tariffs and Trade (GATT). Your shipment can either enter the country directly or by transit bond after passing the inspection. Plus, as soon as the South African Revenue Service (SARS) approves it, your cargo can be picked up or delivered. Robeck International Freight handles all your import and customs clearance procedures. In addition, we make sure to fill out all paperwork correctly and completely the first time, so it won’t waste any of our clients’ valuable time. Lastly, we make sure that your shipment is delivered on time and without any trouble from customs officials. Additionally, you are required to present an import permit.

Customs Clearance

Customs Clearing for In-Transit Cargo

With border regulations becoming stricter all the time, it is important that you ensure that your transit manifests have been filed correctly. Not only do you need to check that the correct permits are in place, but it is also at this point crucial to ensure conformity with all trading laws. This means that in order to confirm authorization to transport goods in or out of your country, you must go through an international transit. Licensed brokers should ultimately handle all international transits so as to avoid a red flag or the possibility of criminal prosecution. You can also avoid incurring any monetary penalties and/or criminal prosecution by abiding by the rules set out by the Cross Border Road Transport Agency (CBRTA). In addition, a permit from the International Trade Administration Commission (ITAC) is required.

Looking for a company to assist with customs clearance in South Africa?

If you need a company to help clear your goods through customs, you have come to the right place. Our efficient and experienced team can work with you to ensure that all of your goods arrive safely at their destination without any problems. We guarantee that we will provide the best service for each individual client – regardless of the size of your shipment or whether it is an urgent order.


Frequently Asked Questions

Listed below are some frequently asked questions regarding our customs clearing services, and we have responded to them. For additional information, you may contact our customs clearing specialists.

How much the customs clearance cost?

Customs clearance entails two costs, the customs clearance fee as well as taxes and customs clearance duties.

Taxes and duties will be evaluated and estimated by the broker, who will analyze the goods and the tariffs applicable to them. Taxes and customs duties are paid directly to the customs clearing authorities. In addition, each product is subject to a different tariff and customs clearance quote.

Is customs clearance a lengthy process?

Customs clearance cannot be predicted with any degree of accuracy. Customs can, however, be cleared between transit times. Thus, it depends upon the services you hired and the time that is needed to get your goods transported. With the latest advancements in the clearance departments, it is now possible to pay customs and taxes online. The new online system makes the process more efficient and customs clearance is usually completed within 24 hours after the initial request.

How can I know about the status of the customs clearance?

Our use of advanced logistics solutions has made it easier for people to contact us online. After your cargo has been cleared by customs, we will inform you of its current status. After you have successfully completed the process, you will be notified and the order will be processed to reach the desired destination.

What do I need to know about the customs clearance agents and companies before doing business with them?

When working with a customs clearing agent and forwarding service provider, it is imperative that you remain aware of red flags. You should always do your research and find a licensed logistics company. Moreover, you should carefully review the bill of lading/airway bill, invoice, and company privacy policy in order to be on the safe side. A good company is transparent in its dealings, and Robeck International Freight offers its services as reliable and registered customs clearing brokers in Durban that work with the utmost integrity.

What are the documents needed for the customs clearance process?

To ensure a smooth customs clearance process for your imports and exports, all required documentation must be completed and filed. You should have copies of the following bills:

  • Shipment’s Invoice
  • Credit Letter
  • The Original and Copy of Contract
  • Sales Tax Registration Certificate
  • Bill of Lading or Airway Bill
  • Sales Tax Return Invoice
  • National Tax Number

Inventory List with following details:

  1. Personal or Commercial details of the exporter and importer
  2. Date of Registration
  3. Description of goods
  4. Unit of measure
  5. Quantity of goods